gvaji's Privacy Policy
This policy transparently explains how your personal information is collected, stored, and protected.
Introduction and Scope of Policy
gvaji is an online gaming and entertainment platform operating for players in Bangladesh. When you use our website, register, or use any of our services, we collect certain information from you. This privacy policy explains what information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information.
This policy applies to all services, pages, and mobile-optimised pages operating under the gvaji.cam domain. If after reading this policy you disagree with any part of it, please refrain from using our platform and contact us at [email protected].
We may update this privacy policy from time to time. We will publish a notice on the website regarding any changes. The latest version of the policy will always be available on this page.
What Information We Collect
Personally Identifiable Information
When you register or create an account on gvaji, you may be required to provide the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (for identity verification)
- Home address
Financial Information
To process transactions and comply with anti-money laundering regulations, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Betting and gaming transaction records
We do not directly store full credit or debit card numbers.
Technical Information
When you use our platform, the following is collected automatically:
- IP address and device identifiers
- Browser type and operating system
- Cookies and session data
- Time spent on the website and information about pages visited
- Referral source (where you came from to reach our site)
Gaming Behaviour Information
To ensure responsible gaming and improve service quality, we store:
- Preferred games and betting patterns
- Login times and session duration
- Win and loss records
- Bonus and promotion usage history
- Voluntarily set limits and restrictions
Purpose of Information Use
gvaji uses your information for the following legitimate purposes:
- Creating accounts and verifying identity
- Processing deposits, withdrawals, and transactions
- Providing gaming services, bonuses, and promotions
- Handling customer support and resolving complaints
- Preventing access by those under 21 years of age
- Detecting fraud, money laundering, and misuse
- Fulfilling legal obligations
- Ensuring platform security and stability
- Creating a personalised gaming experience
- Implementing responsible gaming tools
We do not sell or rent your personal information to third parties for marketing purposes without your consent.
Information Sharing and Disclosure
We may share your information with third parties in limited circumstances and under strict confidentiality agreements:
Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), game software, cybersecurity, and IT services. These partners receive only the minimum necessary information and are also bound to maintain strict privacy standards.
Legal Requirements
Upon receiving a lawful order from a competent court or regulatory authority, we may provide necessary information as part of fulfilling legal obligations. In such cases, we always follow a policy of supplying only the minimum information required.
Fraud Prevention
Necessary data may be shared with industry-proven third-party security tools to detect and prevent fraudulent activity, money laundering, or other illegal activities.
Business Transfers
If gvaji participates in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. However, the new entity will also be bound to comply with the terms of this privacy policy.
Cookies and Tracking Technologies
The gvaji website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that your browser downloads from our server and stores on your device.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
Functionality Cookies
Stores your preferences, language settings, and personalised experience.
Analytics Cookies
Collected to understand website usage and improve services.
Security Cookies
Used to detect fraudulent activity and keep accounts secure.
You can disable non-essential cookies from your browser settings. However, disabling some cookies may cause certain features of our site to not work properly.
Information Security Measures
gvaji takes industry-standard technical and organisational measures to protect your personal and financial information:
- SSL Encryption: All data transfers are secured through 256-bit SSL/TLS encryption.
- Secure Servers: Information is stored in secure data centres.
- Access Controls: Only authorised personnel can access necessary information.
- Regular Audits: Regular security tests are conducted to identify security vulnerabilities.
- Two-Factor Verification: An additional verification step for accessing your account.
- Incident Response: A team capable of responding quickly to any security incident.
We make every effort to protect your information, but no method on the internet is 100% secure. If you notice any unusual activity on your account, please let us know immediately via live chat or at [email protected].
Information Retention Period
gvaji does not retain your information beyond the necessary period. We follow the policies below in determining how long information is retained:
- Active Accounts: Information is retained for as long as your account remains active and for as long as necessary to provide services.
- After Account Closure: Some information may be retained for a specified period after account closure to meet legal obligations.
- Financial Transaction Records: Transaction records are retained for the long term as required for financial reporting and regulatory compliance.
- Dispute Resolution: If there is an ongoing dispute or legal process, relevant information will be retained until it is fully resolved.
Once the retention period ends, we securely delete or anonymise information in a manner that is not recoverable.
Your Rights and Choices
As a user of the gvaji platform, you have the following rights:
Right to Access Information
You have the right to know what information we hold about you.
Right to Correct Information
If your information is incorrect or incomplete, you may request a correction.
Right to Delete Information
In certain circumstances, you may request the deletion of information beyond legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of information processing.
Right to Data Portability
The right to receive a copy of the information you have provided in a commonly used format.
Right to Restrict Processing
A request to temporarily suspend the processing of your information in certain circumstances.
To exercise these rights, write to [email protected] or contact our 24/7 live chat. We will process your request within a reasonable time.
Minors' Privacy
gvaji is a platform for individuals aged 21 and above only. We never knowingly collect or store the personal information of minors.
We verify age during the registration process. If we receive information indicating that a user is under 21 years of age, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please let us know at [email protected].
Third-Party Links
Our platform has connections with payment gateways (bKash, Nagad, Rocket, Upay) and game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These third parties have their own privacy policies which are outside our control.
We are not responsible for the data-handling practices of third-party providers. However, we work only with trusted and recognised providers and ensure data protection standards through contractual agreements.
Policy Changes and Notifications
gvaji may update this privacy policy from time to time. The policy may be revised due to changes in services, the introduction of new technologies, or legal requirements.
For any significant changes, we will notify you in the following ways:
- A notice will be published on the privacy policy page of the website
- Registered users will be informed by email
- The "Last Updated" date will be noted at the top of the page
Continued use of our services after any changes will indicate that you have accepted the updated policy. If you do not agree with the new policy, please contact us or request that your account be closed.
Contact Us
Contact us for any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are always ready to provide assistance in Bengali.
24/7 Bengali Live Chat — Visit the website and start chatting directly
We typically respond as quickly as possible after receiving your request. For privacy-related requests, identity verification may be required.